How to Join Your Zoom Telehealth Appointment

Instructions to Join Zoom Meeting via Computer

1. Click the link that has been sent and it will open a new tab on your internet browser.
   • If you have Zoom downloaded on your computer, you can select “Open Zoom meetings” and it will join the meeting through the application instead.
2. If you don’t have Zoom downloaded on your computer, select “Join from Your Browser” near the bottom of the webpage.
   • It will ask you to input your name and after that you will click “Join.”
3. Once the Provider has started the meeting it will connect you to their meeting.
   • Make sure that you allow the website to access your camera and microphone or else the Doctor wouldn’t be able to see or hear you.

Instructions to join Zoom Meeting via Mobile Phone or Tablet

1. Make sure have the Zoom app downloaded on your phone.
   • You don’t need to make an account to join the meeting.
2. Follow the link that has been sent and it will open the Zoom app and join the meeting automatically.
3. Allow the app access to your camera and microphone so that the provider can hear and see you.
   • It will ask how you want to join audio for the meeting. We recommend that you join using Wi-Fi or Cellular data.

Troubleshooting issues

Camera Issues

• Make sure that you joined with video enabled.
  • You can check the Camera icon in the bottom left to verify.
    • If the icon has a red line across click/tap it to turn the video on
• Make sure Zoom has been allowed access to your camera.
  • To remedy this you can go to the settings for zoom and select the “Video” tab and verify that the proper camera is selected for you.

Audio Issues

• Make sure that you joined with Audio enabled.
  • You can check the Microphone icon in the bottom left to verify.
    • If the icon has a red line across click/tap it to turn the video on
• Make sure Zoom has been allowed access to your Microphone.
  • To remedy that you can go to the settings for zoom and select the “Audio” tab and Test the microphone and speakers to ensure they are working properly.
    • If they do not work attempt to select a different device by clicking the button next to the “test” buttons and selecting the different option of devices if there is any.
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